This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The basis of our services is a modern application landscape, which we are constantly developing and renewing in line with the requirements of our dynamic business environment. The necessary adjustments are the focus of your work.

In the role of Specialist Business Service Support, you are responsible for providing the best possible customer communication and service. You will proactively recognize emerging challenges and develop a proposed solution for them.

In the area of cashless payment at the cutting edge, you will help shape the operation of our application landscape.

Day-to-Day Responsibilities​

• Controlling and monitoring of the quality of the application and systems in terms of end-to-end processing of our business services
• Development and implementation of procedures and tools for application monitoring based on Splunk
• Analyzing, localizing and communicating incidents, coordinating solution finding and elimination, initiating escalation mechanisms
• Identification and elimination of weak points and optimization requirements in existing processes and systems
• Assuming specialist responsibility and ensuring know-how transfer for individual applications
• Performing a periodic on-call service
• Involvement in the emergency organization and projects of the IT Operations Division
• Participation in projects and programs of the IT Operations Division

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Completed education in information technology related field or equivalent/higher education
• Professional experience in a comparable function is a plus Knowledge of data analytics as well as service management according to ITIL Experiences in recording and documentation of IT landscapes and IT architectures as well as in application management are an advantages
• Application and Business Monitoring skills in Splunk are a plus
• Strong analytical and conceptual thinking skills
• Team orientation with strong customer and service orientation
• Structured and solution-oriented approach with high quality standards
• Very good knowledge of German and English 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Mobile working within Switzerland and flexible working time models
• 25 days per year international remote working possible
• Financial support of the public transport ticket
• Use of our own staff restaurant
• Comprehensive continuing education programs
• Additional offers for families
• Possible participation in the Innovation Festival @ Worldline
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow 
• Sustainable, international corporate culture
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Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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