This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Our mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers.
To contribute to the mission the Service Delivery Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs.
To succeed in this function, you will implement interactions with our customers in various stages of their relationship with us; establish best practices, continuously work on improving the quality of service delivery and measure customer satisfaction. 

Day-to-Day Responsibilities​

• Serves as point of contact to the customer(s) regarding overall and day-to-day service delivery.
• Builds and maintains strong operational customer relationships and participates in customer meetings regarding operational performance to ensure customer satisfaction.
• Mitigating and solving escalations for the assigned customers
• Promotes the organization's capabilities and works to achieve contract extension or to win additional business within the customer(s) in close collaboration with Sales
• Managing assigned customer queries by being knowledgeable for the merchant on Digital Commerce products & processes
• Support Business Projects actively with close interactions with other departments
• Providing training to the assigned customer

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum Bachelor-level or equivalent by work experience Payments/fintech industry
• 3 to 5 years working experience in a comparable role
• Fluent communication skills in English and German, both verbal and written
• Salesforce experience is preferred
• A strong communicator and team player with strong technical affinity and understanding 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Mobile working within Switzerland and flexible working time models 
• Financial support of the public transport ticket 
• Use of our own staff restaurant 
• Comprehensive continuing education programs 
• Additional offers for families 
• Possible participation in the Innovation Festival @ Worldline 
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow  
• Sustainable, international corporate culture 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at jobs.worldline.com