This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

Currently, we are looking for an Acquiring Advanced Support Specialist  to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in our office in Zurich.

Day-to-Day Responsibilities​

• 2nd level customer support for acquiring and administration
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Answer product questions and provide answers to basic technical questions;
• Independently process of all kinds of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
• Complaint management
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Execute recurring tasks, including reporting.

What We Are Looking For

 We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Strong client focus and Customer Care experience;
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills in German and English
• Ability to work collaboratively with other departments to resolve complex issues;
• Ability to prioritize and work under time pressure
• Team player who is a self-motivated and  results driven person

Perks & Benefits

• Financial support of the public transport ticket 
• Mobile working within Switzerland and flexible working time models
• Use of our own staff restaurant
• Comprehensive continuing education programs
• Additional offers for families
• Possible participation in the Innovation Festival @ Worldline
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow
• Sustainable, international corporate culture

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at jobs.worldline.com