Title:  Part time Outbound Customer Engagement Specialist

Part time Outbound Customer Engagement Specialist

Wolverhampton - hybrid model 

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societes. If you are a highly-skilled customer service specialist, then get ready to join our company. We have many hardworking and dedicated peers that would love for you to work with them, bringing continuous improvement. We are always looking for new and innotive ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities​

• You develop skills in customer care, talking directly to the clients welcoming them on board with their new applications and engahncing the beginning of their customer journey. You will also be contact any new clients with an outstanding application to help, support and encourage the client to submit the application to go live.
• You review enquiries and deal with a range of issues that are preventing the application from being submitted and dealing with any client queries relating to their new account.
• You build knowledge to identify common queries and resolve these in confidence.
• Coordinate with the New Business team.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can resolve any queries quickly and efficiently
• You've got substantial knowledge in customer service and dealing with clients in a professional manner
• Ability to identify the exact reasons why an application cannot be submitted and take steps to ensure a successful resolution.
• Motivation and passion for customer focus and satisfaction.
• Excellent communication skills, as well as attention to detail, able to document the details clearly in a concide understandable manner.
• 1 – 2 years working in either customer services or a customer facing area.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.