This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Credit Risk Department – Background

The Credit Risk Department consists of four elements which are:

• Credit Risk Analysts (Applications)
• Sales Ledger & Credit (Administration)
• Credit Control (Collections)
• Key Accounts

The teams are managed by four managers specializing in their specific fields. There is a continuous process of Improvement within the department to retain accreditation from the Institute of Credit Management for best in class. All employees are working together providing seamless service, ensuring both business needs and client’s needs are always met.

Credit Analyst

As a Credit Analyst you will be responsible for the day to day processing of credit applications with the Credit Department, working with a team to process on average 2,500 applications per month. You will be working with various online systems, such as Companies House and Credit Agencies which provide the information related to all Limited Businesses and Sole Traders. You will have an agreed Level of Authority in providing credit to the Business Sector.

Full training and development opportunities will also be available in other areas; such as reading credit reports and fraud prevention

This is a permanent, full time role working 37 hours over 5 days between 09:00 and 17:30 Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.

Day to Day responsibilities

These will include:

• Process Credit Applications for multiple Business Accounts
• Reduce Fraud Risk
• Report to third parties when needed for Fraud Risk reasons
• Be reactive and proactive with customers, ensuring the offer of credit is suitable for that business.
• Report Fraud and advise of any risk to internal teams
• Placing accounts on hold when required
• Investigate customer complaints
• Monitoring and updating new customers when required.
• Working within budgets
• Work to individual and team targets
• Adhoc duties as required

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can deliver a trusted service
• You've got substantial knowledge to help you identify problems and help resolve issues
• Ability to tackle issues and difficult conversations with confidence and empathy
• Motivation and passion for learning and developing your skill set
• Excellent communication skills
• You possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook
• You will have problem solving skills; the ability to identify the exact details of the problem through a rational process and be able to take steps to ensure a successful resolution, as well as an attention to detail.
• You will have client relationship skills, enabling trust and a good rapport with the customers
• You have a willingness and flexibility to ensure all service levels across all the key accounts are maintained and delivered
• Motivation and passion for onboarding new customers with low risk

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. 
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. 
• Have 25 days holiday + bank holidays 
• Have employee private medical cover, access to a virtual GP service 
• Access to discounts and cash backs on shopping * 
• Purchase a range of flexible benefits through salary sacrifice 
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs 
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme 
• Have Pension – the company will match contributions up to 10% 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

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