This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a credit controller you will be  responsible for managing a portfolio of customer accounts and, with support from your colleagues, help to reduce aged debt across the Business Pay customer base, employing various systems to carry out your duties.

Day to Day responsibilities

These will include:

• Chasing payment for all accounts in your portfolios
• Answering inbound calls from customer services
• Processing and allocating card payments
• Dispute management
• Complaint handing
• Submitting proof of debts to liquidators, administrators, trustees and Insolvency Practitioners
• Referring accounts for debt collection
• Monitoring worklists on debt collectors websites
• Submitting court claims (Money Claims On Line)
• Allocation of debt agency payments

• Adhoc duties as required

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can deliver a trusted service
• You've got substantial knowledge to help you identify problems and help resolve issues
• Ability to tackle issues and difficult conversations with confidence and empathy
• Motivation and passion for learning and developing your skill set
• Excellent communication skills
• You possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook
• You will have problem solving skills; the ability to identify the exact details of the problem through a rational process and be able to take steps to ensure a successful resolution, as well as an attention to detail.
• You will have client relationship skills, enabling trust and a good rapport with the customers
• You have a willingness and flexibility to ensure all service levels across all the accounts are maintained and delivered
• Motivation and commitment to maintaining up-to-date ledgers

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• You’ll be part of one of the most exiting areas of growth within Worldline, supporting our Business Account Card customers and clients.

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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