Title:  Key Account Manager - Hospitality (f/d/m)

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We seek a highly motivated Global Key Account Manager, you will lead and grow the relationship with your international clients in the key segment ‘Hospitality’. Your permanent target is to develop and execute an account strategy that meets and exceeds quarterly revenue goals, increases Worldlines product and services footprint, build larger deals and, over time, expands the client’s business with Worldline. 

Day-to-Day Responsibilities​

• Cultivate and manage relationships with key enterprise accounts, ensuring high levels of customer satisfaction and engagement.
• Serve as the primary point of contact for assigned accounts, understanding their business needs and objectives.
• Conduct regular assessments of customer needs, market trends, and competitive landscape.
• Proactively identify and pursue new sales opportunities within existing accounts.
• Provide bi-weekly reports to the line manager on ongoing opportunities, account status, and sales performance metrics.
• Maintain accurate and up-to-date records in the CRM system, documenting all interactions, opportunities, and outcomes.
• Work closely with internal teams, including Product Development, Marketing, and Customer Support, to align on client needs and deliver solutions.
• Collaborate with regional sales teams to leverage local insights and drive strategic initiatives.
• Engage in international travel to meet clients, conduct presentations, and attend industry events as necessary.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• At least 5 years experience in sales, Key or large Enterprise Account management, preferably in the fintech industry and the Hospitality segment
• Proven sales experience with technical complex solutions
• Customer empathy & relationship mindset
• Persuasive communicator, able to articulate a vision that resonates with the client and shows value 
• Adept at building strategic account plans that drive long term objectives
• Team oriented and collaborative
• Intellectually curious, energetic, and innovative. 
• Proactive, self-motivated, capable of anticipating customer needs and risks
• A do-er mindset
• Used to work in multinational companies with matrix organization 
• Fluent in English & German

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at jobs.worldline.com