Technical Support Consultant with French

Technical Support Consultant with French 

 [Warsaw]

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities​

• Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts.
• Act as a key expert for external needs analysis and to provide solutions to your our customers and partners
• Provide training to clients on platform features and GoPay ePayments products
• Provide technical and operational support for key account merchants post-implementation or where required if unable to solve in the normal support process
• Investigate ongoing or new incoming incidents if assigned to you by your manager
• Ensure continuity of our merchant business by responding quickly and taking correct measurements

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Preferably 1-2 year(s) of working experience in a similar position/environment.
• Very good relational and communication skills (both written & spoken, English & French)
• You have the Can-do mentality
• Critical mindset & problem solving
• Eye for details & accuracy
• Close interaction with other departments (Sales, Marketing, Development,...).
• Know what is an API , REST architecture, comfortable with Postman or equivalent tool, know how to read / write JSON

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

#LI-Hybrid