Title:  Support Expert for Payment Solutions

Warsaw - hybrid 

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Connect the payment world with the rest of the world.

All over the world you will find vending machines, charging stations for electric vehicles, service desks in hotels, airports, ticket centers, petrol stations and, last but not least, checkout lanes in stores. They all have one thing in common: they want to sell something and need payment acceptance to do so. Be the one who connects the two worlds. Together with the vending machine/checkout vendors (integrators), find a payment solution from our company that makes business easier and more efficient for our customers. Support the integrator with the necessary tests and validate the solution. Bring the solution in operation!

Day-to-Day Responsibilities​

• You will support the integrator in the testing process to validate the integrated solution
• You will support integrators in resolving system defects, acting as a liaison
• You will directly coordinate the integration process with integrators to best understand and analyze business specifications
• You will provide technical assistance to troubleshoot and resolve integration errors.
• You will provide telephone and email support for integrators including API and integration queries, answer product questions and provide answers to technical questions
• You will work on processing all kinds of requests from our integrators, partners, and third parties, according to our SLA’s and quality requirements
• You will update systems to reflect the required functionalities
• You will execute recurring tasks (e.g. update integrators with new specs, maintain API lifecycle)
• You will actively participate and cooperate in projects
• You will work on resolution and follow-up on customer issues escalating to technical support teams.

What We Are Looking For

• Problem-solving, analytical and troubleshooting skills
• Knowledge of networking concepts, technology and data exchange: TCP/IP, VPN, SSL, serial communication
• Customer-oriented experience and a strong client focus is a plus
• Good verbal and written business communication skills in English
• Fluency in Polish
• Organizational and conceptual skills
• Advanced knowledge of Microsoft, project tools, and applications, and an affinity for handling applications
• Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization
• Technical education with at least 2 years of experience within the electronic payments business
• Experience supporting POS terminals and integrations (cash register, vending machines) would be advantageous.

Perks & Benefit

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at  jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.