Title:  Strategic Retention Coordinator - SMB markets

 [Warsaw - hybrid]

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Drive reduction of churn by building an End-to-end strategy and establish a new culture around churn and retention for all SMB markets. As part of the SMB accelerationteam it is up to you to bring all markets on the same improving level by collaborating with sales, marketing, data specialists and customer service.

Day-to-Day Responsibilities​

• Develop and implement an End-to-End Churn prevention strategy across all SMB markets
• Create awareness of the potential of an excellent retention programm to all levels of the organisation and drive improvements to optimize customer experience
• Collect insights on our customer base’s development in order to track volume and reasons of customer churn to build data driven enhancements
• Leverage Best Practises from the markets into standard processes for all markets
• Work closely with senior management of MS/SMB (Customer Service, Sales, Marketing, Product Management)

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum 4 years professional experience in a customer marketing, sales or leading customer service role in an international organisation
• Business studies (bachelor’s/master’s degree) or comparable qualification
• Excellent skills in analysing and reporting data and creating and implementing action plans of output of data
• Self-starter with entrepreneurial mindset to initiate ideas, solve problems and a healthy dose of persistence. Motivation to make a difference and challenge the status quo and our organisation
• Strategic and analytical thinking and planning, team player with hands-on mentality
• Excellent skills in presenting and leading project teams and contributors
• Excellent interpersonal skills and demonstrated ability to report and persuade different levels, including senior management
• Fluent in English

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.