Specialist Dispute Management with English

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Publish Date: Sep 18, 2023

Location: Warszawa, Warszawa, Poland

Company: worldline


This is Worldline


We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.


Day-to-Day Responsibilities

  • You analyze various incoming disputes from the issuing banks and taking right decisions in accordance with the rules & regulations of different card schemes (Mastercard, Visa, Diners, Union Pay, JCB)
  • You inform our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
  • You edit, prepare and submit documentation to the issuing banks in a timely and accurate manner
  • You manage response deadlines to avoid financial losses
  • You advise our customers in case of questions and ensure that they understand the dispute process in order to avoid complaints


Who Are We Looking For


We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:


  • Good (B2+) written and verbal business communication skills in English and Polish
  • Self-organizational skills, ability to prioritize tasks and manage deadlines, attention to detail
  • Strong customer focus
  • Great communication and interpersonal skills
  • Problem-solving mindset, analytical and troubleshooting skills
  • Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
  • Experience in customer service and/or dealing with financial complaints
  • Experience in the Chargeback/credit card dispute area will be a strong asset


Perks & Benefits


At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:


  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
  • Competitive salary and a range of benefits for employees 
  • Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station 


Shape the evolution


We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.


Learn more about life at Worldline at careers.worldline.com

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