Title:  Specialist Dispute Management

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

We are looking for an enthusiastic starter / young professional to strengthen the team in the operational heart of the company: Merchant Operations. This department is responsible for a range of operational processes, ranging from: daily statement processing, data-entry, remittance handling, file handling, chargeback & disputes and much more. Confused by this specific terminology, do not worry! We will explain what this all means when you join our team.   

Curious about our department yet? The Merchant Operations department consists out of 60 dedicated professionals, who all have one thing in mind: providing the best service for our Merchants. You will be a part of the Chargeback Resolution Team of 9 Dispute Specialists. This team is responsible for Chargeback & Dispute Management handling. As with every team, our team is only as strong as the weakest link, therefore, you must be able to work well in a team, have a strong team spirit and love working together with your colleagues. Together we can make it happen!

Day-to-Day Responsibilities

• You will handle disputes on behalf of our clients (merchants)
• You will analyze the dispute documentation, evidence provided by our clients
• You will create the daily reports
• You will attend daily meetings where we discuss escalations
• You learn the business model of our merchants to enable you to better analyze documentation or evidence
• You will contribute to the departmental SLA (Service Level Agreement)
• You love working in a team but are not afraid of making a decision yourself
• You will contribute in various chargeback and dispute related tasks within the team

What We Are Looking For

• English and Polish at very good level
• Bachelor’s degree
• Creativity, looking for more efficient ways of work
• Openness and ability to work in international team
• Be able to confidently contribute during meetings and calls
• Have the ability to think pro-actively and communicate well with fellow team members and manager

 Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Private Medical Care
• Life insurance
• Lunch and Travel reimbursement
• Attractive bonuses

Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com