Title:  Specialist Customer Service with German

Specialist Customer Service with German

Warsaw

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities

• Customer service of B2B customers in Switzerland mainly in written communication using the German language.
• Providing support including financial queries (both transactional business and basic accounting), answering product questions, and implementing contract changes.
• Preparing customer reporting, and account statements, and conducting reconciliation.
• Utilizing the available system landscape to find satisfying solutions for customer queries.
• Cooperating with internal stakeholder network and external business partners.
• Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

Who Are We Looking For

• Fluent in German (min. B2 level) and English, Polish at a very good level
• Additional language like Italian or French would be a plus 
• Proactive approach with a team player mentality.
• Customer focus and attention to detail.
• Experience in customer service in an international environment would be an asset.

Perks & Benefits

 At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

#LI-Hybrid

#LI-DNP

Shape the evolution.

We are pushing toward the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.