Specialist Customer Service with German 1

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Publish Date: Sep 23, 2022

Location: Warszawa, Warszawa, PL

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.


Your day-to-day responsibilities include:

  • You provide telephone and email support for customer service including financial queries
  • You answer product questions and provide answers to basic technical questions
  • You independently process all kinds of requests from our customers, partners, and third parties, according to our SLAs and quality requirements
  • You update systems to reflect contract changes, including activating new services and changes to the customer status
  • You set up and maintain the new and existing customers in our systems
  • You execute recurring tasks (e.g. Money Return, OTP-Queues, and Statistics)
  • You actively participate and cooperate in projects
  • You resolve and follow up on customer issues escalating to technical support teams as appropriate


Skills we can’t do without:

  • Customer Care experience and a strong client focus
  • Very good verbal and written business communication skills in German
  • Polish and English at good level
  • Problem solving, analytical, and troubleshooting skills


Skills we’d like:

  • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel)
  • Great teammate with excellent communication skills
  • Willingness to evolve in a dynamic and growing business and international organization


More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, private medical insurance, sports card, good location at “Rondo Daszyńskiego” and many more.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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