Title:  Second line support engineer

Second Line Support Engineer

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Our advanced support specialists need to qualify all the production issues escalated by Regional Support regarding our front to back payment solution and develop/propose ways for mitigation when possible.     

Day-to-Day Responsibilities​

• Providing advanced software support for payment solutions (front to back) offer by Worldline;
• Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform;
• Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner;
• Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate stakeholders;
• Working closely with Operations team to migrate impact on production issues;
• Developing/updating tools for troubleshooting or internal use;
• Reviewing, creating and distributing guidelines and best practices where appropriate;
• Identifying opportunities to improve service efficiencies;
• Providing ad-hoc training when necessary.

Who Are We Looking For

• Experience in troubleshooting software issues;
• Proficiency in Linux environment;
• Experience in Oracle or PostgreSQL;
• Proficiency in C/C++, Python, shell scripts development would be an asset;
• Experience in TCP/IP and SSL/TLS communications;
• Knowledge of payment solutions and cryptography would be a plus;
• Strong communication and problem solving skills, as well as ability to translate technical information to a non-technical audience;
• Ability to work collaboratively with other departments to resolve complex issues;
• Ability to manage priority conflicts and set appropriate expectations;
• Team player who is a self-motivated, results driven and analytical person

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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