Title:  Project Manager Transformation and Operational Readiness

Warsaw - hybrid

This is Worldline:

At Worldline our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling a cashless society.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We always seek new and innovative ways to improve quality, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team. You will be responsible for ongoing monitoring of the client’s portfolio – fraud detection transaction monitoring and taking fraud prevention actions.

The Opportunity

As a Project Manager Transformation and Operational Readiness, you are part of a team of change practitioners who focus on a driving business change across borders, departments and teams. As part of this team you will lead strategic initiatives that are part of the long term transformation roadmap of Digital Commerce Customer Services and that will bring the best value to our merchants, but also our employees and Digital Commerce.

This includes implementing new support models for our customers, delivering on operational efficiencies through automation and coordinating operational readiness for new (global) products and services.

Day-to-day responsibilities:

• You will work on a wide variety of strategic change initiatives in which you will liaise with multiple departments within Digital Commerce and/or interaction with external parties.
• You are end-to-end responsible to ensure business changes are aligned and agreed with impacted leaders, departments and teams within Digital Commerce CS.
• You will structure the changes with a clear scope, perform impact assessments and you can nail a detailed plan of approach with clear dots on the horizons.
• You will engage with multiple stakeholders within and outside of Digital Commerce CS – from operational teams active in the front line to senior management and leaders.
• You are able to influence management decisions based on facts and figures.
• You are willing understand the needs and challenges of global contact center and operational departments.
• You understand how to drive change. You know it is all about the people, so ensuring buy-in, changing people’s way of thinking and unleashing their potential will come as part of the job.
• You have a proven toolkit of techniques, with the ability to expand your circle of influence by interacting extensively with people in other departments and business lines. You are a natural communicator and are comfortable in liaising with senior management and other decision makers.

What we are looking for:

• Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives
• Decisive and a pragmatic problem solver with a can-do attitude.
• Tactful diplomat. Able to engage with both technical and non-technical staff at all levels in the organization, to understand and respond to their needs in rapidly changing environments.
• Analytical with an understanding of statistical analysis.
• Tenacious. Self-starting. Drive. Shows initiative.
• Well-developed communication skills, able to switch communication style.
• Flexible. Willingness and strong ability to learn fast.
• Excellent English and Polish language skills, both verbal and written.
• Last, but not least, a great colleague to work with. We hugely value people with ambition, humility and a great sense of humor.

Perks & Benefit

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at jobs.worldline.com   

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