Title:  Premium Customer Service Specialist with German

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Is customer service what you like? Do you feel comfortable in a cross-divisional role in which you promote the customer’s interests in cooperation with the managers of both business and delivery units (IT, CS, Product)? Then we might just have the perfect challenge for you!

As a Customer Service Specialist you will report to the Manager Enterprise Customer Experience Center, and you will be responsible for supporting on technical requirements and issues of Worldline services to customers that use both terminal and acquiring services from Worldline. In this role, you will ensure that business receives support.

Day-to-Day Responsibilities​

• Be the 1st point of contact for the customers' after-sales requests via phone and/or e-mails or any other channel
• Receipt and respond to after sales requests; analyzing and classification of customer requests according to defined processes
• Provide the best possible answer and/or solution to customer's requests in the assigned area of responsibility, and/or forward/escalate the request to the adequate department
• Assist the customer with a resolution within the agreed timescales, using the Worldline tools provided
• Provide general information and documents on products, services and campaigns
• Initiate adequate measures and activities according to defined processes and responsibilities if the request cannot be resolved at the 1st level
• Management of data and customer requests in the relevant tools and systems according to defined processes and responsibilities
• Detect, classify and initiate measures in case of technical incidents

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Fluent in German and English, every other language is an asset
• Commercial degree and experience in customer services area
• Former experience preferably within the service industry (Retail, Hospitality, Transport, Travel or others)
• Very customer oriented approach
• Identification and quick understanding of needs and expectations of the customer and/or market
• Strong communication skills at all levels and ability to make impact and negotiate

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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