Merchant Onboarding Specialist

Merchant Onboarding Specialist

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Merchant Onboarding Expert looking to make a real impact on the world, join our journey!

The opportunity

We’re looking to hire a Merchant onboarding specialist who will be in charge of onboarding and servicing key accounts of Merchant Services Enterprise. Acquiring Advanced Services requires people with high engagement from a customer service standpoint and strong analytical skills.

This is a key role within operations, in a team of professionals. You’re our ideal candidate if you have the right ‘Can Do’ attitude and act as ambassador for our organisation with a proven customer support experience. In this role, you’ll report to the Customer Services-organization in the Enterprise Go-to-Market division.

We are building a new team and we are looking for dedicated individuals to join us. We are committed to providing end-to-end products and services to our merchants within the agreed timeframe and quality standards. The team will be responsible for merchant onboarding and database management, working closely with the Customer Experience Center- teams. We are a globally minded team with a FinTech atmosphere, and we are excited to welcome new joiners who will help us establish our knowledge and expertise.

Your day-to-day responsibilities include:

• Onboard products and services in our contract management systems: Oracle, IPASS NV, SCS,..
• Ensure our merchants are onboarded within the compliance and risk guidelines. Ideally, you have prior knowledge of these guidelines and is able to work accurately in accordance with applicable laws and regulations.
• Coordinate tasks to our offshore partner and follow up on their on time delivery within quality standards
• Perform quality controls and report on them
• You find ways to automate or improve procedures 
• Activate participation in project calls to share expertise and estimate impact on our operations
• You test new products and services
• You help identifying training needs and organize briefings to meet quality standards
• Manage and monitor issues in collaboration with IT teams and Delivery Performance.

Who Are We Looking For:

As our new Merchant Onboarding Specialist, you’re eager to learn new skills and you love details. You enjoy working in a team but still able to work independently.

• Strong analytical skills
• You've got substantial knowledge in Microsoft Office
• Ability to negotiate, discuss and provide structured arguments
• Motivation and passion for best practices
• You will plan-do-check-act
• Languages: PL/ENG. French would be an asset

Skills we'd like:

It would be great if you have the following skills, too:

• An understanding of our company’s offering, particularly in the area of acquiring
• You have a validated understanding of Sales Force or JIRA, Service Now, Webfocus or Oracle

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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