Title:  Fraud Transaction Monitoring Specialist

This is Worldline:

At Worldline our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling a cashless society.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We always seek new and innovative ways to improve quality, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team. You will be responsible for ongoing monitoring of the client’s portfolio – fraud detection transaction monitoring and taking fraud prevention actions.

Day-to-day responsibilities:

• You handle daily operations in accordance with organizational procedures and the agreed SLA
• You analyze documents received from the merchants and draw conclusions
• You analyze merchant’s business activity and transactions from a fraud perspective on the basis of alerts
• You process contract termination process for merchants: prepare termination letters, collect signatures, issue relevant communication, archive letters
• You block/unblock settlements and POS terminals
• You handle requests from external partners and authorities (e.g. banks, issuers, third parties, police etc.)
• You handle requests from internal stakeholders (e.g. sales department)
• You build business relations with merchants and salespersons
• You take part in meetings of fraud prevention teams (fraud forums)

What we are looking for:

• English at a very good level, knowledge of German/French/Italian would be an asset
• Polish at a good level
• Previous experience in KYC/AML and or in financial fraud prevention/detection or in cashless payments or chargebacks
• Bachelor’s degree
• Attention to detail and analytical skills
• Problem-solving attitude
• Logical thinking and ability to learn

Skills we'd like you to have:

• Experience in working in acquiring business
• Previous experience in the field of risk, AML, compliance, fraud
• Previous cooperation/experience with card schemes
• Ability to work with various computer systems/programs

Perks & Benefits:

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be a part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career
• Be able to sign up for private medical care
• Be able to sign up for life insurance
• Receive lunch and travel reimbursement
• Earn attractive bonuses