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Title:  Fraud Risk Monitoring Manager

Fraud Risk Monitoring Manager

This is Worldline



We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you fluent in English and do you have experience in scheme fraud and chargeback regulations? Then read on and apply! Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants focusing on Europe, the Middle East, and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations. Ideally, you have 5 years of experience in managing fraud risk and control within a financial/payment environment. You’re our dream candidate if that’s within e-commerce as well! Working with SQL is something you have done before and you’re comfortable representing our company to external people on risk management topics. We prefer someone who can work 5 days a week, sometimes outside regular business hours.


Day-to-Day Responsibilities​


You are part of the Fraud Risk Team – this team conducts monitoring of Worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management. Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquire bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules used to screen in-flight payments to optimize fraud prevention, and minimizing revenue loss attributable to false positives.


You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchants combat fraud effectively.

Here’s a short overview of the things you will work on:


  •  Management of merchant fraud (fraud against Worldwide)
  •  Management of customer fraud against Worldwide merchants
  •  Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs
  •  Suggest rules and Implement changes for Worldwide merchants
  •  Management and control of all fraud types and all products
  •  Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)
  •  Reduce financial risk by early warning of limit breaches and other early warning signals
  • Providing an overview of fraud management systems of Worldwide for prospective and existing merchants


You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.


Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:


  • Speaking fluent English
  • (any other European language is  plus preferred German, French or Spanish)
  •  Knowledge of schemes’ fraud and chargeback regulations
  •  Previous experience working with fraud management tools
  •  Ability to handle stressful situations
  •  Analytical and solving skills
  •  Pro-active and result-orientated
  •  Team player with excellent communication skills
  •  Creative thinking and problem-solving skills
  •  Ability to manipulate data and form opinions
  •  SQL knowledge


Skills we’d like:

  • • User of online and mobile payments
  • • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)


Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:


  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Meal allowance
  • Semi-annual bonus
  • Glasses/lenses reimbursement


Shape the evolution


We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at


We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.




Date:  Jun 25, 2024
Date:  Jun 25, 2024
Brand:  Worldline
Brand:  Worldline
Category:  Other
Category:  Other
Contract Type:  Permanent
Contract Type:  Permanent

Warszawa, Warszawa, PL


Warszawa, Warszawa, PL

Job Segment: Fraud Prevention, Manager, SQL, Database, Network, Security, Management, Technology

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