Title:  Fraud Risk Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You are part of the Fraud Risk Team – this team conducts monitoring of Worldline merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management.

Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldline merchants (with focus on Europe, Middle East and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations.

You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldline fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.

Day-to-day responsibilities

• Management of merchant fraud (fraud against Worldline)
• Management of customer fraud against Worldline merchants
• Conducting analysis and early warning of merchants at risk of entering chargeback monitoring programs
• Suggesting rules and implementing changes for Worldline merchants
• Management and control of all fraud types and all products
• Compiling fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)
• Reducing financial risk by early warning of limit breaches and other early warning signals
• Providing an overview on fraud management systems of Worldline for prospect and existing merchants
• As a senior team member, you will have to provide training and coaching other team members
• You will also be a back-up for the Head of Fraud team regarding fraud development

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Fluent English skills, additional European language would be an asset.
• Knowledge of schemes fraud and chargeback regulations.
• Previous experience in working with fraud management tools.
• Knowledge of SQL and Microsoft Office (especially PowerBI and Excel).
• Analytical and problem-solving skills, ability to manipulate data and form opinions.
• Strong attention to details, ability to handle stressful situations.
• Excellent communication skills, team player mindset.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at http://jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.