Title:  Fraud Risk Manager

About the job

Are you fluent in English and preferably another European language, and do you have experience in scheme fraud and chargeback regulations? Then read on and apply! Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants focusing on Europe, Middle East and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations.

The opportunity

Ideally, you have 5 years of experience in managing fraud risk and control within a financial/payment environment. You’re our dream candidate if that’s within e-commerce as well! Working with SQL is something you have done before and you’re comfortable representing our company to external people on risk management topics. We prefer someone who can work 5 days a week, sometimes outside regular business hours.

Your day-to-day responsibilities, deliverables, and tasks

You are part of the Fraud Risk Team – this team monitors worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management. Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquire bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules to screen in-flight payments, optimize fraud prevention, and minimize revenue loss attributable to false positives.

You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchant combat fraud effectively.

Here’s a short overview of the things you will work on:

• Management of merchant fraud (fraud against Worldwide)
• Management of customer fraud against Worldwide merchants
• Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs
• Suggest rules and Implement changes for Worldwide merchants
• Management and control of all fraud types and all products
• Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)
• Reduce financial risk by early warning of limit breaches and other early warning signals
• Providing an overview on fraud management systems of Worldwide for prospect and existing merchants

You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.

Your Qualities

In this role, you must be stress-resistant and fast thinking to anticipate our customers’ expectations. Here are some key elements we are looking for:

• Speaking fluent English (any other European language is an asset)
• Knowledge of schemes’ fraud and chargeback regulations
• Previous experience of working with fraud management tools
• Ability to handle stressful situations:
• Analytical and solving skills
• Attention to details / Accuracy
• Creative
• Interpersonal understanding
• Pro-active and result-orientated
• Trustworthy

Skills we can’t do without:

• Critical analysis skills
• Team player with excellent communication skills
• Creative thinking and problem-solving skills
• Ability to manipulate data and form opinions
• SQL knowledge
• Fluent in English

Skills we’d like:

• User of online and mobile payments
• Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com