Title:  Enterprise Onboarding Specialist with German and English

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Currently, we are looking for a Enterprise Onboarding Specialist with German and English to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in Warsaw!

Day-to-Day Responsibilities​

• Set up and maintain merchant contracts of the new and existing customers in our systems; 
• Contract validation: Check and ensure the complete, correct documentation of application received including contract relevant onboarding data and KYC/AML relevant information and documents;
• Provide telephone and email support for customer service including financial queries;
• Answer product questions and provide answers to basic technical questions;
• Independently process of all kinds of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Execute recurring tasks (e.g. Brands registration);
• Resolve and follow up on customer issues escalating to technical support teams as appropriate;
• Report all performed work steps into statistics files (Onboarding Statistics, task tool) on daily basis when required;

What We Are Looking For

• Experience: Proven experience in customer service or account management, preferably within an enterprise environment;
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex ideas clearly and concisely;
• Language Skills: Your German and English skills are at professional level in speaking and writing;
• Problem-Solving Ability: Strong analytical skills to identify problems and develop effective solutions quickly;
• Interpersonal Skills: Ability to build and maintain relationships with clients and internal teams;
• Adaptability: Flexibility to manage multiple client accounts and prioritize tasks in a fast-paced environment;
• Technical Proficiency: A good understanding of technology and the ability to grasp new software tools and systems quickly;
• Customer-Centric Mindset: Passionate about delivering exceptional customer service and committed to helping clients succeed;

Perks & Benefits

• At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Private Medical Care
• Life insurance
• Lunch and Travel reimbursement
• Attractive bonuses

Shape the evolution

We are on an exciting journey toward the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com