Title:  Customer Support Specialist with French (Payment Methods)

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT infrastructure environment. The role of the Customer Support Specialist is to set up, maintain and upgrade payment solutions for our customers. They will take all customer requests in their scope and configure them within agreed timescales. Furthermore, the Customer Support Specialist does contribute to increasing the quality of service – suggests improvement of documentation or tools used.

Day-to-day responsibilities

• You provide exceptional customer service via phone and email,
• You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales,
• Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
• You understand the customer’s technical environment and customer’s configuration of payment solution,
• You troubleshoot and resolve technical issues related to our payment solution,
• You work on customer activities and Standard projects (New Customers).
• Perform tests, when necessary, and sign off “the function meets the Requirements” .

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Detail oriented, customer-oriented
• First experience in the Support team 
• Proficiency in Linux and SQL (mandatory)
• Advanced knowledge in scripting Python and Shell (mandatory)
• Basic knowledge of electronic banking/money (would be a plus)
• Fluent English and French

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.