Title:  Customer Success Manager

Customer Success Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity

As a Customer Success Manager you will be supporting the monitoring of the process we are supporting for our clients. You will support clients relationship management but also handle the operational part of the process.

Day-To-Day Responsibilities

• Building and maintaining strong operational customer relationships 
• Responsible for delivery and answering requests from merchant accounts
• Participating in customer meetings regarding operational performance to ensure customer satisfaction
• Safeguarding the quality of services that are delivered with regard to the agreed SLA
• Providing detailed reports as per an agreed schedule (or on request) including management and account performance reports
• Mitigating and solving escalations through strong collaboration within CS and with other departments
• Managing assigned customer queries for the merchant by being knowledgeable on RB products & processes

Who Are We Looking For:

• Languages: Croatian Dutch or French + Polish, English
• Previous experience on similar position or in Customer Service within the branch of cashless payments
• Ability to work in a matrix environment and connect with various stakeholders
• Excellent communication and interpersonal skills
• Strong persuasion and closing skills
• Results-oriented and proactive attitude 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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