Title:  Customer Success Manager

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a Customer Success Manager you will be the primary point of contact for service delivery ensuring both overall and day-to-day operations run smoothly. You will build and maintain strong customer relationships, support business projects across departments and ensure that the operational performance meets our high standards. Your role will involve safeguarding and improving the quality of delivered services, managing performance reporting for both management and accounts, and mitigating and solving escalations. Additionally, you will promote our organization’s capabilities and work, manage queries through your knowledge of our products and processes, and measure customer satisfaction.

Day-to-Day Responsibilities​

• Serving as the primary point of contact for service delivery, both overall and day-to-day;
• Building and maintaining strong customer relationships;
• Supporting business projects across various departments;
• Ensuring operational performance meets high standards;
• Safeguarding and improving the quality of delivered services;
• Managing performance reporting for management and accounts;
• Mitigating and solving escalations;
• Promoting the organization’s capabilities and work;
• Managing queries through knowledge of products and processes;
• Measuring customer satisfaction

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum of a Bachelor’s degree;
• 3 to 5 years of experience in a comparable customer-oriented role;
• Experience in the payment/fintech industry would be a big plus;
• Proficiency with Salesforce would be an asset;
• Experience in B2B environments;
• Being client-oriented with a positive attitude;
• Being proactive and solution-oriented, eager to learn;
• Team player with strong people management skills.
• Excellent project management and time management abilities.
• Strong stakeholder management and communication skills;
• Fluency in Polish and English is a must, knowledge of German or French would be a plus.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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