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Customer Service Specialist with Hungarian

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Publish Date: Jul 8, 2021

Location: Warszawa, Warszawa, PL

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com
 

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

 

Your day-to-day responsibilities include:

  • You provide telephone and email support for customer service including financial queries
  • You answer product questions and providing answers to basic technical questions
  • You independently process of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
  • You update systems to reflect contract changes, including activating new services and changes to the customer status
  • You set-up and maintain the new and existing customers in our systems
  • You actively support operational implementation of new products and services
  • You execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
  • You actively participate and cooperate in projects
  • You resolve and follow up on customer issues escalating to technical support teams as appropriate

 

Skills we can’t do without:

  • Customer Care experience and a strong client focus
  • Very good verbal and written business communication skills in Hungarian
  • Good verbal and written business communication skills in English and Polish
  • Problem solving, analytical and troubleshooting skills

 

Skills we’d like:

  • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel)
  • Great teammate with excellent communication skills
  • Willingness to evolve in a dynamic and growing business and international organization

 

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, private medical insurance, sports card, great location in Warsaw at "Rodno Daszyńskiego" and many more. You will have a great opportunity to start a successful career in a rapidly expanding company.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

 


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