Title:  Customer Project Manager

About Worldline

Worldline is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and commitment to innovation, Worldline is the technology partner of choice for merchants, banks, third-party acquirers, public transport operators, government agencies, and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted, and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly motivated Project Manager, then get ready to join our company.

To realize our ever-challenging objectives, we are hiring an experienced hands-on Project Manager, looking for a new challenge to turn ideas into valuable projects in the operations domain.

Your mission

In your role as a Customer Project Manager in the Operations organization, you lead the entire project cycle from beginning to end, which means that you plan, monitor, and support the project in terms of its scope, duration, budget and related quality of deliverables. You act as a point of communication between all internal and external stakeholders and coach the team working on the project. Projects are typically global cross-functional, operational, and strategic customer delivery projects.

The main focus is to ensure the operational readiness of the COO organization (operations & customer services), within the context of complex global customer roll-out migrations.

Main Activities:

• Definition of the scope and the objectives:
  • Participate in defining and framing functional, technical, and operational needs: this step is usually carried out in close collaboration with other teams (marketing, sales, product & build, operations, customer services, etc.).
  • Draft general and detailed project specifications.
  • Assess the risks that may occur during the implementation.
  • Define the needs in terms of resources
  • Prepare upfront the statement of work and financial elements
  • Ensure operational readiness

• Steering, follow-up, and project coordination:
  • Set-up of project governance (team meeting, steering committee, KPIs, …).
  • Plan project key milestones and activity timing (process, testing, go live, …).
  • Pilot and measure project progress (KPIs, project status report…)
  • Make sure tasks are executed correctly (within time, quality, and budget)
  • Organize and prioritize the various project activities.
  • Propose risks and issues mitigation actions.

• Manage «client» relationship:
  • Organize and lead project steering committees with key stakeholders (mainly from external customers and internal operations and customer services)
  • Communicate regularly the project progress with all involved parties (including customers)
  • Coordinate pilot projects & roll-outs with end customers
  • Keep a business mindset, and deliver business value during the full length of the project

• Project closure:
  • Project deliverables validation + Ensure hand-over to Operations
  • Gather and share project lessons learned with key players

Your profile:

• Master's degree; or equivalent through experience
• +3 years of proven experience in project management
• Excellent written and verbal communication skills
• Ability to work independently, yet collaboratively in cross-functional project teams
• Ability to thrive and flourish in a fast-paced and changing environment, stress-resistant and adaptive to changing priorities
• Eagerness to learn & open to international experience
• Strong organizational and analytical skills
• Result oriented driver
• You don't think in terms of problems but in terms of creative, pragmatic, and efficient solutions
• Demonstrate teamwork, innovation, and excellence
• Familiar with Project Management Methodologies, such as PRINCE2®
• Thorough knowledge of standard MS Office software and knowledge of MS projects. Planview is a plus.
• Knowledge of Sharepoint
• Knowledge of process management is a plus.
• Fluency in Polish, English and preferably German/French, knowledge of other European languages is a plus

More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include a rewarding salary, private medical insurance, a sports card, a good location at “Rondo Daszyńskiego” and many more.

What’s more, we value Innovation, Cooperation, Excellence, and Empowerment. These values are reflected in our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. We have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.