Title:  Customer Experience Expert

Customer Experience Expert

Warsaw

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We offer you the opportunity to be part of the journey of reshaping how we pay together with colleagues from all over the world. You will be in the heart of a lively and growing FinTech company – Worldline. Did we mention that you will contribute to vital part of developing the payment industry’s most effortless Underwriting process, both for partners and customers? 

The Customer Experience Team is one of the key functions within our organization. As a Customer Experience Expert, you’ll be one of the main, and most important contact points for our merchants in need of support. You love to help people, communicate, analyze, and troubleshoot the payment product we offer.

We would like to welcome a creative and process driven colleague to join our team in Warsaw, Poland.

Day-to-Day Responsibilities

• Monitor ticket queues and alerts to resolve issues
• Receive and reply to support requests through Helpdesk application and telephone.
• Provide timely response, meeting defined service level agreements and internal support KPI and ensuring resolution to all reported issues

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Strong customer service skills
• Previous experience as a Technical Support Agent both onsite and/or remote
• Fluent in English, both written and spoken
• Interest in, or knowledge in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse or Git) will be an asset
• Previous experience of the payment industry
• Takes ownership and responsibility for tasks you are assigned

Perks & Benefit

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.