Title:  Contract Collection Specialist with French or Italian

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a Contract Collection Specialist you will have a chance to be a part of a fast growing team of Specialists in Entreprise who are working with our Sales Team and Merchants and advise them on their queries as well as support the smooth documents collection and verification process. If you enjoy working on diverse projects and have exposure to various tasks as well as using your foreign language skills on a daily basis, this role is for you! 

Day-to-Day Responsibilities​

• You perform quality checks on the documentation packages for Entreprise Merchants (assuring the Documentation package’s compliance in the respect of Legal requirements; RISK requirements; Onboarding (set-up) requirements)
• You provide expertise concerning the onboarding contract package documentation’ completeness and successful onboarding know-how
• You provide Preconsulting services 
• You advise on filling in missing contract details, provide answers to contract questions
• You ensure fulfillment of customer data and bank data information (KYC/AML documents)
• You are responsible for the collection of risk documents from merchants
• You take part in meetings with different Stakeholders (Sales/Onboarding Team/Risk) and Merchants (email and telephone support)

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• At least 3 years of work experience
• Previous experience in KYC / AML / Customer Care would be an asset
• Previous experience in payment transactions environment (acquiring and merchant services) would be an asset
• English and Polish at a good level and additional knowledge of Italian or French
• Knowledge of both Italian and French would be a big asset
• Team player with an international mindset 
• Problem-solving, details-oriented analytical, and troubleshooting skills
• Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.