Title:  Business Process Architect

Business Process Architect

Warsaw, Poland

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

For the Business Process Architecture team, we are looking for a team member who is designing new target operating models, streamlining and reengineering business processes for the introduction of new products and support to change management. A close cooperation with projects managers, product manager and operational experts in defining, maintaining and optimizing Customer Services processes. This role allows you to establish a broad, international network within Worldline, gather insights about the different market offering and shape the future of Worldline as leading Payment Provider.

The main focus for this Business Process Architect will be the  CAWL project (Joint Venture between Worldline and Crédit Agricole) a success.

Day-to-Day Responsibilities 

• Ensure the end-to-end processes are in place and adapt where applicable.
• Clarify the operational aspects in close collaboration with IT architects and operational experts
• Design and document the target business process in standardized format (including BPMN flow diagrams)
• Develop the target operating model
• Close collaboration with the Training and Quality team in order to further strengthen the Operational Excellence
• Consult project and product manager as well as Functional Domain owners in designing, optimizing and documenting of Customer Services related processes and procedures
• Initiation and coordination of process improvements and harmonization throughout the global organization of MS Customer Services
• Representation of MS Customer Services in the strategic programs Estey (CAWL, JV between Worldline and Crédit Agricole) with regard to process design, harmonization and organization
• Ad hoc analyses, reporting, support and/or lead of improvement measures on behalf of Line,  Program or Project Management
• Local point of contact towards stakeholders such as the Fraud team

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Knowledge of Business Process Methodology
• Knowledge on the products and tools used within WL Red such as Sage, SCS and iPASS
• Experience in defining/maintaining processes, ideally in the context of the COO department
• High attention to detail and accuracy
• Proactive, self-starter attitude
• Full working proficiency in English, nice to have French.
• Ability to facilitate workshops and present outcome to a senior audience
• 3 to 5 years of experience in the same or similar function
• Pro-active team player with perseverance in achieving goals
• Ready to take ownership of tasks, manage them to their completion, and deliver under tight timelines with a high degree of accuracy
• Strong communication skills and ability to work in an international context
• Strong analytical, conceptual and presentation skills 
• Experience in Lean Six Sigma is an advantage

Perks & Benefit

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

•    Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
•    Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
•    Private Medical Care.
•    Life insurance.
•    Lunch and Travel reimbursement.
•    Attractive bonuses.
 

 Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Shape the evolution