Title:  Backoffice Specialist with German

We are a team of eighteen people with many passions and origins.

Our strength is the team spirit and standing for each other in any situation, that we encounter on our business trip.

This position offers you work with many diverse processes and systems ensuring the most interesting job within a financial environment.

Your responsibilities will be:

• Providing telephone and email support for customer service including financial queries, answering product questions, and providing answers to basic technical questions
• Independent processing of all kinds of requests from our customers, partners, and third parties, according to our SLA’s and quality requirements
• Updating systems to reflect contract changes, including activating new services and changes to the customer status
• Set-up and maintenance of new and existing customers in our systems
• Active support operational implementation of new products and services
• Execute recurring tasks (e.g. Money Return, OTP-Queues, and Statistics)
• Active participation and cooperation in projects
• Active assistance in all areas of the team
• Resolution and follow-up on customer issues escalating to technical support teams as appropriate

Ideal candidate will have:

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in English and German
• Fluency in Polish
• Problem-solving, analytical, and troubleshooting skills
• Advanced knowledge of Microsoft products and an affinity for handling applications
• Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization

Shared values

The 11,000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we learn every day, we keep things simple, and everyone is engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and a sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic, innovative team where everyone can develop and grow.

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV. Worldline is an equal opportunity employer. All applicants will be considered for employment without attention to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our recruitment decisions are based solely on qualifications, skills, knowledge, experience, and relevant business requirements. We are committed to making reasonable adjustments to the application process for people with disabilities.