Title:  2nd Line IT Support Specialist with English

2nd Line IT Support Specialist with English

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunit

In this overall context, the organization of Commercial Acquiring Merchant Services is looking for a Mission Manager in Warsaw for the Acquiring 3rd Party Management & Solutions team. As a Mission Manager you will be responsible to manage missions. Missions are mid sized project with frequent recurring character. A mission contains the gathering or partners requirements, the coordination of interface setups, the testing with partners as well as the going live. Multiple platforms like transaction processing front and back office, interfaces for message flows, terminal management system, network and security are part of your daily business.

A high number of payment transactions from card-present (physical terminals) and card-not-present (eCommerce) is received via 3rd parties today and missions supporting 3rd parties is crucial to the business.

Day-to-Day Responsibilities​

- Manage different types of missions (end-to-end)

- Assess and adapt activities and documentation to new situations

- Cost and effort estimations

- Coordinate between Sales, external partners and internal technical teams

- Willingness to understand the key IT platform and their context on a high level

- Coordination skills, some experience in managing projects

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Willingness to understand the key IT platform and their context on a high level
• Good communication skills and the ability to communicate appropriately at several levels of organizations in English and Polish (written and verbal)
• Coordination skills, some experience in managing projects
• Capability to work on multiple concurrent tasks and tracking the progress
• Feel comfortable with geographically distributed teams (team members in Warsaw)
• Team player

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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