This is Worldline
Terminal Operations and Sales Coordinator with French
Are you ready to take your career to the next level? At Worldline, we empower businesses of all shapes and sizes to accelerate their growth journey swiftly, simply, and securely. As pioneers in the payments technology industry, we are transforming how the world pays and gets paid. Our cutting-edge technology fuels the success of millions of businesses across five continents, and we are equally dedicated to helping our people thrive in their careers. Together, we are shaping the future!
The Opportunity:
We are excited to invite dynamic and ambitious individuals to join our Terminal Sales Administration and Support team in France. Reporting directly to the Head of Terminal Business Operations within our Merchant Services unit, this role places you at the forefront of delivering exceptional service and driving client growth. If you are looking for a challenging yet rewarding opportunity in a client service team that strives to be the best in the industry, this is the perfect position for you!
Day-to-Day Responsibilities:
- Collaborate Daily: Work closely with customers and sales teams on sales orders, volumes, delivery destinations, and timelines to ensure alignment and clarity.
- Sales Administration: Manage sales administration, coordinate delivery planning, and liaise with customers, Worldline teams, and logistics partners to ensure smooth operations.
- Customer Invoicing: Handle customer invoicing and follow up on payment processes diligently.
- Provide Assistance: Address customer inquiries and resolve issues effectively, ensuring satisfaction.
- Update Systems: Maintain, update, and optimize our various tools in accordance with established processes for streamlined operations.
- KPI Reporting: Assist management in producing insightful Weekly/Monthly KPI reports that drive business performance.
- Support Client Reviews: Participate in Client Service Reviews to assist the Client Service Manager (CSM) or Head of Terminal Business Operations as needed.
Who Are We Looking For:
We seek innovative thinkers who are eager to drive positive change and are passionate about making an impact! If you possess a can-do attitude and a hunger to learn and grow, we want to hear from you. Our ideal candidate will have:
- Fluency in English and French, both verbal and written, to communicate seamlessly with clients and teams.
- A customer-oriented mindset with a focus on building strong relationships.
- Comfort in customer-facing situations, with an ability to engage effectively.
- A proactive, self-motivated approach, driven by results and success.
- Resilience and the ability to thrive under pressure.
- A minimum of 5 years of experience within Field Service and Logistics, preferably in Repair.
- A solid understanding of Customer Service operational performance objectives.
- Strong interpersonal communication skills to foster collaboration and teamwork.
Perks & Benefits:
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
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