This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Customer Experience Team plays a pivotal role in our organization, acting as the frontline of support for our customers. As a Customer Experience Expert, you will be a key contact for clients seeking assistance, and your ability to work independently while maintaining a sharp focus on delivering exceptional customer experiences will be essential to your success.

You thrive in helping others, enjoy clear and effective communication, and have a knack for analyzing and troubleshooting complex systems. You’ll be supporting clients using PaymentIQ, a fast-paced, technically advanced platform with numerous integrations and custom setups. The system’s complexity demands a high level of autonomy, attention to detail, and a proactive mindset.

Day-to-Day Responsibilities

• Independently monitor and manage ticket queues, resolving issues efficiently.
• Respond to support requests via Helpdesk and phone, ensuring timely and accurate resolutions.
• Meet set Service Level Agreements and internal KPIs.
• Take full ownership of assigned tasks, driving them to resolution with a customer-first mindset.

Who Are We Looking For

• You consistently deliver customer-centric support, ensuring satisfaction and trust.
• You are self-driven, able to prioritize and manage your workload without constant oversight.
• You demonstrate technical curiosity and a strong analytical approach to problem-solving.
• You communicate clearly and confidently, adapting to different customer needs.
• You remain flexible and agile, shifting priorities as needed while maintaining focus.
• Proven ability to work independently in a technical support role.

• Strong customer service orientation with a passion for helping others.
• Experience in technical support, both onsite and remote.
• Fluent in English, both written and spoken.

• Interest or experience in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse, Git).
• Previous exposure to the payment industry or similar technical environments.

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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