Senior IT Support Specialist

This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Right now we are looking for Senior IT specialist. Your role covers providing proficient onsite IT services in Poland, where you tackle complex IT support challenges. Your responsibilities include managing WLSD tickets assigned to the local IT and liaising with users to understand their needs and resolve their issues efficiently. Onsite support typically involves a range of tasks to ensure technology and systems are functioning correctly within an organization.

Day-to-Day Responsibilities: 

• Hardware Setup and Installation: You are responsible for installing new workstation computers and printers, ensuring they are configured in accordance with Worldline policies and specific user requirements
• Troubleshooting and Repair: Your responsibility is to diagnose and resolve hardware and software issues on workstations, tackling network connectivity problems, software errors, and peripheral malfunctions.
• Assistance in Network Configuration and Maintenance: Senior IT specialist provides onsite support to the global office network team by assisting in the physical setup and troubleshooting of routers, switches, and other network devices. He is crucial during remote configurations and migration projects to ensure seamless connectivity.
• User Support and Training: You assist users with technical issues and provides training on new systems or software, ensuring they can effectively utilize Worldline’s corporate IT technology solutions.
• Inventory Management: local OSS maintains accurate records of Worldline’s corporate IT hardware, ensuring all inventory documentation is up-to-date and precise.

Who Are We Looking For:

• Preferably a university degree in IT, Telecommunications, or IT Security. Alternatively, relevant professional certifications will also be considered

• Previous experience in an IT Support role (1st or 2nd line)

• Proven experience in coordinating IT projects

• Excellent command of both Polish and English (spoken and written)

• Strong teamwork skills, clear communication, and a proactive approach to knowledge sharing

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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