This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-To-Day Responsibilities

• You analyze incoming disputes (chargebacks) and take the right decision in accordance with the regulations of card schemes (Mastercard, Visa, Diners, Union Pay, JCB)
• You manage deadlines and responses to avoid financial losses
• You prepare and submit necessary documentation in a timely and accurate manner
• You advise our customers in case of questions and ensure that they understand the process in order to avoid complaints
• You take part in client/user meetings and assists in presenting issues and solutions both orally and in writing
• You take part in meetings with other teams to share knowledge or align processes, then shares the information with the team
• You take part in external trainings (in person or online) organized by card schemes on dispute regulations, system changes etc.
• You share new knowledge about dispute rules, Arbitration rulings, best practices, tips & tricks with the team
• You consult card schemes with regard to Arbitration rulings, system errors, dispute regulations etc.
• You conduct internal trainings on dispute processes / changes / tools
• You create and/or updates working instructions

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Ideally, experience in chargebacks / credit card disputes; alternatively, experience in customer service and/or handling/analyzing complaints, preferably in a financial organization
• Interest in chargebacks/disputes, credit card payments, finance
• Very good verbal and written business communication skills in English, Polish
• Strong customer focus
• Good communication and interpersonal skills
• Problem-solving mindset, analytical and troubleshooting skills
• Ability to prioritize tasks and work with strict deadlines

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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