This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We're looking for a Project Manager to lead and coordinate key workstreams within our SMB Customer Service Transformation. This is a flexible, delivery-focused PM role where your responsibilities evolve based on where we are in the transformation journey and the active project portfolio.

Depending on the program phase and available initiatives, you may manage anything from strategic workstream coordination and change enablement in early transformation stages, to full project ownership with schedule, resource, and scope management as initiatives move into execution and scaling. You'll translate strategy into action, coordinate stakeholders across functions and markets, and ensure transformation initiatives are delivered on time, on budget, and to quality standards.

Beyond execution, you'll bring recognized expertise in customer service transformation or project delivery—helping the team solve complex challenges, recommend best practices, and continuously improve how we work.

Day-to-Day Responsibilities​

• Own assigned workstreams or projects, driving them from planning through completion and adoption
• Own project timelines and ensure on-schedule delivery during execution phases
• Allocate and plan resources to ensure workstreams
• Define project scope, manage changes, and ensure deliverables meet requirements
• Plan and execute rollouts including communication strategies, training coordination, and process documentation
• Lead stakeholder coordination across strategic planning and execution phases
• Identify risks and dependencies early, defining mitigation strategies
• Provide clear, regular status updates to stakeholders on progress, risks, and quality
• Bring subject matter expertise to solve complex delivery challenges and recommend process improvements
• Share best practices with the team to raise the quality and consistency of project delivery
• Support and mentor peers on complex workstreams and transformation challenges
• Work independently while collaborating closely with peers and escalating appropriately

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 4+ years of project or program delivery experience, ideally in Customer Service, Operations, or business transformation
• Strong operational discipline: attention to detail, clear planning, and a "get-it-done" mentality
• Excellent stakeholder management across functions, cultures, and seniority levels—you explain complex initiatives clearly and build confidence
• Comfortable with ambiguity: you navigate unclear requirements, changing priorities, and competing demands while still delivering concrete results
• Independent but collaborative: you drive your own workstreams but know when to loop in your team and escalate appropriately
• Recognized expertise in customer service, operations, or transformation—you bring knowledge that helps the team solve problems better
• Fluent in English (written and verbal)
• Familiarity with PM tools (e.g. Confluence) is valuable; Worldline systems knowledge is a plus
• Previous experience with customer-facing transformation or migration programs and budget/cost tracking and resource planning is an advantage

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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