This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Operations & Support Team enables the Product Management function to deliver end-to-end product outcomes. You will streamline processes, coordinate resources, manage tooling and governance, and ensure efficient execution across the product portfolio. 

Day-to-Day Responsibilities​

• Project Management: plan, track, and report on initiatives; ensure deliverables meet scope, time, and quality criteria
• Reporting: develop and maintain regular management reports and dashboards; translate data into actionable insights
• Service Delivery: ensure consistent, high-quality service levels for product teams; manage service requests and SLAs
• Rollout Coordination: plan and execute product rollouts and feature deployments across environments and teams
• Incident Handling: coordinate incident response, triage, escalation, and post-incident reviews
• Invoicing: support financial processes related to product operations, including preparing and processing invoices and reconciliations
• Contract Handling: assist with contract administration, renewals, and compliance with terms
• Develop and maintain operating models, processes, and standards for all products
• Support portfolio and resource planning (capacity, timelines, dependencies)
• Coordinate release orchestration (build/test/deploy schedules, risk tracking)
• Create and maintain documentation governance (templates, playbooks, SOPs)
• Manage tooling and data infrastructure for PM workflows (PM tools, dashboards, data pipelines)
• Deliver data and analytics support (collect, enrich, and report product metrics)
• Coordinate quality assurance activities (test planning support, traceability)
• Lead training and onboarding for processes and tools
• Provide administrative support (meeting cadences, communications, milestone tracking)
• Assist with compliance and audit activities (evidence collection, process adherence).

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Strong process design, documentation, and governance capabilities
• Experience in operations, program management, PMO/support roles in a technology or product environment
• Experience with product management tools (e.g., Jira/Confluence) and data/analytics platforms
• Proficiency in data analysis and creating effective dashboards (Excel, Power BI, or similar)
• Excellent cross-functional collaboration and stakeholder management
• Strong organizational skills, attention to detail, and adaptability.

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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