This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Lead and manage the Merchant Monitoring team focused on periodic reviews of merchant risk profiles (ODD). Ensure timely, accurate assessments, risk-based decisions, and clear communication with stakeholders. Drive process improvements, governance, and outcomes aligned with policy and regulatory requirements, including supporting internal and external audits. 

Key Responsibilities:

• Lead the ODD periodic review program for merchants, ensuring timely risk assessments, data collection, and documentation. 
• Coach and develop a high-performance team; assign workloads, monitor progress, provide feedback, and conduct performance reviews. 
• Define and maintain review standards, SLAs, KPIs, and quality controls to ensure consistency and accuracy. 
• Collaborate with Compliance, Fraud, Acquiring, and RMM/Onboarding teams to gather information and resolve risk findings. 
• Ensure proper data handling: maintain evidence trail, templates, and PDFs where applicable; ensure procedures are up-to-date. 
• Drive process improvements: streamline workflows, automation, and reporting; implement lessons learned from reviews. 
• Prepare and present risk assessments, escalation packages, and decision rationales to senior stakeholders. 
• Ensure communications to merchants are accurate, compliant, and reviewed before sending. 
• Monitor and report on high-risk flags, remediation plans, and closure statuses. 
• Support training and onboarding for new team members on ODD periodic reviews and related policy. 
• Audit Readiness and Support 

Who are we looking for

• Minimum of 5 years’ experience in risk management, AML/KYC, or regulatory compliance functions, including at least 2 years in a leadership or people management role.
• Strong expertise in anti-fraud practices, KYC/AML frameworks, and regulatory requirements.
• Proven experience in risk-based decision-making, data collection, evidence management, and maintaining high-quality documentation standards.
• Solid understanding of internal and external audit processes, with demonstrated ability to support audit readiness and compliance.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).