Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across the globe. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
The Transformation Program Manager is responsible for driving strategic transformation initiatives across KYC, Customer Lifecycle Management and Transaction Monitoring activities. The role supports the continuous evolution of governance practices, operating frameworks and performance management capabilities to ensure sustainable, scalable and efficient operations while meeting regulatory and business expectations.
The position acts as a key bridge between Operations, Risk, Compliance, Technology and external partners, combining transformation leadership, stakeholder management and reporting capabilities to ensure effective decision-making and successful delivery of strategic initiatives.
Day-to-day responsibilities
Transformation Strategy, Delivery & Governance
- Lead strategic transformation initiatives across KYC, Customer Due Diligence (CDD), Ongoing Due Diligence (ODD) and Transaction Monitoring activities.
- Translate business priorities and regulatory requirements into actionable transformation roadmaps.
- Drive delivery across multiple workstreams while managing risks, dependencies and key decisions.
- Ensure effective governance and successful implementation of transformation initiatives.
Stakeholder & Partner Management
- Work closely with Operations, Risk, Compliance, Product and Technology teams.
- Coordinate engagements with external consulting firms and delivery partners.
- Facilitate collaboration across multiple stakeholder groups and organizational levels.
- Build strong relationships with senior business stakeholders and sponsors.
Reporting, Governance & Executive Communication
- Develop and maintain reporting on transformation initiatives.
- Provide regular visibility on progress, risks, dependencies and key decisions.
- Prepare governance materials and executive updates for senior stakeholders.
- Ensure consistent communication across all stakeholders.
Change & Adoption
- Drive adoption of transformation initiatives and target operating models.
- Coordinate business requirements with operational stakeholders.
- Ensure alignment between business priorities and Risk Tooling initiatives.
- Support change management, communication and operational readiness activities.
Who are we looking for
- Significant experience leading transformation initiatives within Financial Services, Payments, AML/KYC or Transaction Monitoring environments.
- Proven track record delivering complex cross-functional transformation programs.
- Previous experience working with external consulting firms and coordinating internal and external stakeholders.
- Experience operating in regulated environments and managing regulatory-driven change.
- Demonstrated ability to independently lead transformation initiatives; this should not be a first transformation management role.
- Executive reporting and governance.
- Change management and implementation.
- Strong analytical and problem-solving capabilities, excellent communication and presentation skills.
- Pragmatic, structured and delivery-oriented.
- Comfortable operating in complex and evolving environments.
- Strong collaboration and relationship-building skills.
Perks & Benefits
At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).