Functional Domain Owner

Warsaw, hybrid

This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity 

We are looking for a competent and proactive Functional Domain Owner in the COO Department. This role is a domain expert and is focusing on enhancing process efficiency, quality, and customer satisfaction through the implementation of best practices, automation, and GenAI solutions. A strong collaboration with a range of internal stakeholders (Product Management, Risk, Compliance, Finance, Quality, Customer Services, Sales and delivery teams) is needed. This role allows you to establish a broad, international network within Worldline, gather insights about the different market offering and shape the future of Worldline as leading Payment Provider.

Day-to-Day Responsibilities​:
 

• Oversee the design, implementation, and optimization of end-to-end processes, ensuring they are efficient, scalable, and aligned with our goals.
• Lead the industrialization of processes by designing lean processes, refining existing ones, and acting as consultant for projects affecting functional domain-related tooling.
• Define and monitor quality KPIs, implement Quality Improvement Plans and ensure that processes lead to great customer experience.
• Drive operational efficiency by proposing and implementing optimized Target Operating Model in line with the sourcing strategy, defining productivity KPIs, and identifying cost-saving opportunities.
• Collaborate with various departments, including Sales, Customer Service, Risk, Finance, and Compliance, to ensure alignment and effective communication.
• Promote the use of automation and AI to enhance process efficiency and customer experience.
• Leading role in Onboarding Automation Strategy and in its implementation to support internal teams in reaching their efficiency and productivity goals
• Consult projects about functional domain related aspects, e.g. for building up a new legal entity or a Joint Venture with a partner in a new market.
• Foster a culture of continuous improvement by regularly reviewing processes, identifying areas for enhancement, and implementing best practices.
• Be influential when making (data-driven) recommendations for process improvements to the impacted teams.

Who Are We Looking For:

People who can drive positive change, step up and show what’s next – people with passion, have a can-do attitude and are eager to learn and grow.  In practice this means:

• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience with automation and AI technologies is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Reliability, sense of responsibility and commitment to results
• Organizational and time management skills
• Ability to quickly understand and learn complex matters, including the business dimension
• Presentation skills towards the management and key stakeholders

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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