This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a dedicated individual to join our team of passionate Chargeback Specialists, handling complex chargeback and dispute resolution processes. This role requires a professional with experience in dispute management, customer service excellence, and a strong analytical approach to problem-solving. We are looking for someone who thrives in a dynamic and multi-cultural environment and is eager to make a real impact.

Day-to-day responsibilities

• Managing end-to-end dispute and chargeback processes in accordance with card scheme rules and regulations
• Investigating disputed transactions and gathering evidence to support merchant defense cases
• Preparing and submitting compelling chargeback representments and documentation
• Collaborating with our customers and internal teams, adhering to SLA’s and keeping a professional and friendly environment that aligns with a customer-focus attitude
• Preparing clear and concise reports on chargeback decisions
• Supporting audit processes and regulatory examinations
• Maintaining accurate case documentation and records
• Supporting other departmental and team related activities where appropriate
• Providing internal and external trainings to relevant stakeholders
• Ensuring compliance with regulatory requirements and internal policies

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Fluency in English is a must;
• Professional experience in customer service roles;
• Specific experience in chargeback/dispute management field would be a big asset;
• Strong analytical and problem-solving capabilities with attention to details;
• Ability to work effectively in diverse, multicultural team environments;
• Strong communication skills and continuous learning mindset;
• Knowledge of other European language(s) would be a plus.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

#LI-KW1