This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a dedicated and client-focused Customer Success Manager to join our fast-growing fintech company. The CSM will be responsible for building strong relationships with our financial clients, ensuring they maximize the value of our innovative financial solutions, and driving customer retention and growth in a highly dynamic environment.

Day-to-Day Responsibilities​

• Onboarding new fintech clients, providing comprehensive training and support to ensure smooth implementation and adoption of our platform
• Serving as the trusted partner for clients, understanding their financial workflows, goals, and challenges
• Monitoring client accounts and satisfaction levels to proactively address issues and identify opportunities for upselling and renewal
• Collaborating closely with sales, product, and support teams to resolve customer queries and feedback swiftly
• Conducting periodic business reviews with clients; advocating for customer needs
• Educating clients on new features, product updates, and best practices to enhance their experience

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3+ years of experience in a comparable customer-oriented role, account management, or similar role within the fintech or financial services industry
• Fluency in English
• Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
• Ability to manage multiple client accounts with a high level of organization
• Problem-solving mindset with a proactive approach to customer engagement
• Familiarity with CRM tools such as Salesforce or similar platforms
• Understanding of financial products, payments, banking technology, or related fintech solutions will be a plus

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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