Customer Service Specialist with Czech

Warsaw - hybrid

About Worldline

At Worldline our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-to-Day Responsibilities​

• You provide telephone and email support for customer service including financial queries
• You answer product questions and providing answers to basic technical questions
• You independently process of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
• You update systems to reflect contract changes, including activating new services and changes to the customer status
• You set-up and maintain the new and existing customers in our systems
• You actively support operational implementation of new products and services
• You execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
• You actively participate and cooperate in projects
• You resolve and follow up on customer issues escalating to technical support teams as appropriate

Who Are We Looking For

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in Czech
• Good verbal and written business communication skills in English and Polish
• Problem solving, analytical and troubleshooting skills

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).