Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
We are seeking an experienced Customer Service Specialist to join our customer service team, ensuring timely and accurate administration of tickets related to customer agreement and license changes. You will play a crucial role in providing 2nd line support to address invoice and license-related inquiries and will work closely with other departments to ensure smooth business operations.
This is a fixed-term contract with the end date of 12/31/2027.
Day-to-day responsibilities
- Manage and process agreement-related requests such as terminations, changes, and credits, while ensuring efficiency and accuracy.
- Respond to and troubleshoot customer and partner inquiries related to invoicing, agreements, and licenses.
- Collaborate with 1st line support, Sales, and Product teams to provide seamless customer support.
- Maintain and update data in the business system to ensure accurate invoicing, agreement, and license records.
- Implement changes to license packages, pricing and other areas in the business system.
Who we are looking for:
- Proven experience in customer service, preferably with a focus on invoicing and contracts.
- Familiarity with business systems like Visma or similar platforms.
- Strong analytical skills with a solution-oriented approach to problem-solving.
- Ability to make informed decisions quickly and effectively.
- Excellent communication skills in English and Polish.
Signs of success:
- You are very thorough when performing your daily tasks.
- Processing of licenses such as terminations, agreement transfers and prolonging of agreements are handled correctly in the production systems to ensure correct billing.
- You provide excellent support to internal stakeholders and have the customer in focus.
- Flexibility and can do attitude are your ground ways of working.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus.
Learn more about life at Worldline at jobs.worldline.com
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.