This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join our Enterprise Customer Service department as a Customer Project Manager, where you'll lead complex global customer roll-out migrations and strategic delivery projects. In this role, you'll drive the entire project lifecycle from conception to completion, ensuring operational readiness across our organization whilst managing cross-functional teams and stakeholder relationships to deliver exceptional customer outcomes.

Day-to-day responsibilities

• Define project scope, objectives, and specifications in collaboration with marketing, sales, product, operations, and customer service teams

• Establish project governance frameworks, including steering committees, KPIs, and milestone planning, to ensure timely delivery within budget and quality parameters

• Coordinate and lead customer steering committees, maintaining regular communication with external customers and internal stakeholders throughout project progress

• Manage risk assessment and mitigation strategies, proposing solutions to address potential project challenges and changing priorities

• Oversee project closure activities, including deliverable validation, operational handover, and lessons learned documentation, to drive continuous improvement

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Master's degree or equivalent experience with 3+ years of proven project management expertise in complex, cross-functional environments

• Excellent communication skills with the ability to work independently whilst collaborating effectively across diverse international teams

• Strong adaptability to fast-paced, changing environments with excellent organizational and analytical capabilities

• Proficiency in project management methodologies such as PRINCE2®, with thorough knowledge of MS Office, MS Projects, and SharePoint

• Fluency in Polish and English, with preferably German or French language skills; additional European languages are advantageous

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution 

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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