This is Worldline
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.
The opportunity:
We are looking for an organized, innovative, process-driven colleague to join our international Service team that manages a rapidly growing portfolio of HBR customers and handles servicing of these customers.
Day-to-Day Responsibilities:
- You are located in Poland, but work together with teams in Belgium and India to provide a qualitative service to our HBR customers
- You are in contact with new potential customers and gather all legal information that is necessary to screen the customers and accept them as HBR customers
- You also perform checks to see if the customer is indeed trustworthy and that this information is correct
- You create a case file with all information and deliver this to our Risk department so that they can analyze the customer and accept or decline this request
- You’ll create a document for our encoding team in India (based upon the feedback of Risk), that will encode the new merchant in our systems, and you will follow up on their work
Who Are We Looking For:
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Your English is at a very good level in speaking and writing
- You have a bachelor’s degree
- You have 2 to 3 years of relevant customer experience
- You are able to work independently and as part of an international team Skills we’d like:
- You are positive, with a proactive mind
- Experience MS Office with a good knowledge of Excel
- Experience with IT systems (Oracle, SAP, Webfocus) is an asset
- You are able to prioritize tasks and work under pressure • You like working with data and documents
- You have good communication skills
Perks & Benefits:
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
The role requires strong analytical and problem-solving skills and love to work with multiple stakeholders. To be successful in the role the ability to see the big picture without losing an eye for detail comes naturally in everyday work. The work is based within a global multicultural company and the ability to be flexible helps is key to shift tasks and priorities in fast-paced environment
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