This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for an organized, innovative, process-driven colleague to join our international High Brand Risk (HBR) Service team that manages a rapidly growing portfolio of HBR customers and handles the onboarding and servicing of these customers.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.

Day-to-day responsibilities

• You are located in Poland, but work together with teams in Belgium and India to provide a qualitative service to our HBR customers
• You are in contact with new potential customers and gather all legal information that is necessary to screen the customers and accept them as HBR customers
• You also perform checks to see if the customer is indeed trustworthy and that this information is correct
• You create a case file with all information and deliver this to our Risk department so that they can analyze the customer and accept or decline this request
• You’ll create a document for our encoding team in India (based upon the feedback of Risk), that will encode the new merchant in our systems, and you will follow up on their work
• You will then onboard the customer and provide them with all the necessary information to become a new Worldline customer

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Fluency in English and Polish.
• 2-3 years of experience in a customer-focused role.
• Ability to work independently and as part of an international team.
• Positive attitude, proactive mindset, good communication skills.
• Experience with MS Office, including good knowledge of Excel.
• Experience with IT systems (Oracle, SAP, Webfocus) would be an asset.
• Ability to prioritize tasks and work under pressure.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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