This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Reporting, Analysis & Continuous Improvement team is part of the Delivery Performance function that supports all customer service activities across Worldline’s Enterprise business line. Our mission is to monitor all aspects of customer service delivery, to assess performance and use data led methods to build sustainable continuous improvements across the business.

This role is for a Continuous Improvement Specialist to join the team to help us build, implement and establish continuous improvement initiatives which will deliver improved outcomes for our customers and for our business.

Day-to-day responsibilities

• Process Analysis & documentation – working effectively with operators and process experts to assess and document current state and perform root cause analysis.
• Creating/using data measurements to assess process capability and performance - developing KPI’s with teammates and using those KPI’s to assess performance.
• Research & represent best practices – demonstrate knowledge of best practice inside and outside the organisation to offer sound and sustainable solutions for improving performance.
• Developing and presenting clear proposals for Continuous Improvement interventions – build and socialise the business case to secure the necessary sponsorship, resources & approvals.
• Developing and documenting detailed improvement plans – consulting with all stakeholders & contributors to create, socialise, implement, update and ultimately deliver the improvements.
• Effectively co-ordinating contributors, drawn from across the business, to deliver improvement plans in a timely manner
• Promoting a culture of continuous improvement inside and outside the team – bringing a professional approach to achieving improved outcomes for Worldline and our customers.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Prior experience in a Continuous Improvement role or related;
• Highly proactive approach, strong communication skills;
• Experience in process analysis, development of proposals related to continuous improvement;
• Fluency in English is a must, other European languages would be a plus;
• Strong attention to details;
• Project management skills would be a plus.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).